greenacres policies

Terms of business, access statement and facilities

We are very keen to encourage less able visitors to Greenacres. The ground floor to The Barn is on one level, and can be accessed through the french doors of the ground floor bedroom. The kitchen and dining room is on the same level, as is the bathroom and toilet. The boot room and the Snug are on the lower ground level, and are accessed through the side door.

Due to the steps, the Parlour and Rosebud are not easily accessible by less able visitors. There are also two cattle grids between Greenacres and Alton Road, which could be difficult to cross for some.


We are delighted to welcome children to the Barn, but we cannot accomodate children under 12 years old in the Parlour or Rosebud due to safety considerations. 


We are delighted to welcome not more than 2 well-behaved dogs to the Barn, and we can provide a dog bed if desired. Because there is often stock close by, they must be on leads when necessary. For your information, we also have a dog (who is very well-behaved and good with other dogs on the whole) and there are 3 cats here too, as well as some free rtange chickens. We are sorry that dogs are not permitted in either the Parlour or Rosebud.


Smoking is not permitted in the Barn, the Parlour or Rosebud.

Broadband and mobile reception

Broadband is available on wi fi in the Barn, subject to fair use. It is not available in the Parlour or Rosebud. Mobile signal is fair to good, depending on network.


Firewood is provided if you are staying in the Parlour or the Barn.

Access statement

Before you arrive

The nearest bus stop is in the centre of Denstone village, about a mile away. Buses run from Uttoxeter to Alton, and stop at Denstone, but they are very infrequent. There is a railway station at Uttoxeter, and a taxi will cost approximately £10.

Arrival & Car Parking Facilities; general information

Access to Greenacres is via a tarmac track off the B5032 Alton Road. There is a large paved yard for car parking in front of Greenacres. We are also able to charge an electric vehicle from a 3 kw 3-pin plug; we will make a charge to cover to cost of the power used depending on the type of vehicle and the length of the charging. Please note that the track can be inaccessible in snow.

The Barn


The barn is heated and hot water supplied by oil-fired central heating (the boiler is situated externally). Broadband wifi is provided throughout.

Main Entrance & Reception

The doorway opens into a boot room over a 4 cm lip, equipped with a washing machine, freezer, vacuum cleaner and a dog bed is available on request.

The snug

The snug is equipped with a sofa and easy chair, a combination radio/CD player, a freeview TV with DVD player, and a log burner stove. A carbon monoxide sensor and alarm is fitted.

The kitchen and the ground floor is accessed by a flight of 4 steps and small landing from the snug.

Ground floor facilities


The kitchen is open plan with a dining table that seats 6. There is a fitted refrigerator, Neff double oven and hob, Bosch dishwasher, and rocking chair. Glassware, flatware and crockery is provided together with cookware. The floor is ceramic tiled.


Accessed through double doors from the kitchen. It is equipped with sofa, side table and reading lamp. There is a writing desk with maps, guidebooks and binoculars, and a bookcase with a variety of DVD’s.

Bedroom 1

Double bed, Non-feather duvets and pillows provided. The bed is movable if more space is required to one side. Bedside units and reading lamps, chest of drawers and hanging storage. The bedroom and the rest of the ground floor can be accessed from outdoors if required through double French doors.


Bath, washbasin and WC. A hair drier is also provided.

Access to first floor is by staircase and landing.

Bedroom 2

King size double bed which can be split into two singles if required. Non-feather duvets and pillows provided. Bedside units and reading lamps, chest of drawers and wardrobe.

En suite bathroom

Power shower, washbasin and WC.

Storage room off en suite

Iron and ironing board, spare duvets, stair gate and high chair on request.

The Parlour

The Parlour is a self-contained unit heated by a log burner, with a fold-down table/fold-down double bed, A fitted kitchen with refrigerator and induction hob is provided together with glassware, flatware and crockery as well as together with sundry cookware.. A shower and toilet with heated towel rail is provided together with bed linen and towels. A kadai barbeque is provided with tools, together with an outdoor dining table and chairs. Neither TV or Broadband is provided or available. A radio is provided, and a hair drier, and a selection of board games. We can also supply an iron and ironing board on request.

The Gardens

There is a patio to the south with table and chairs, garden bench, a patio to the north with picnic table and benches, and a wood-fired pizza oven. A Barbeque/brazier is also available. There is lawn and vegetable gardens and raised beds, an access gate to the northern field, and an antique swing in the large Ash tree in the northern field. Provided there’s no stock out, you are also welcome to walk the 11 acres of fields around Greenacres.

Environmental policy

We aim to:

Minimise energy use by ensuring all equipment is as efficient as possible. We use low-energy lighting throughout, the heating system has been renewed recently to install a high-efficiency condenser boiler, all windows are double-glazed, and a 6 kw solar plant is installed on the tractor shed roof. The Barn is has an EPC rating of 68 (“efficient”). Our log burners use environmentally-harvested hardwood produced by local Forestry Commission woodland.

Minimise plastic usage.

Maximise repair, recycling and upcycling; most of our furniture is either upcycled by us or by local craftsmen and suppliers.

Use electronic communication to minimise paper use.

Actively promote recycling by separating waste into recyclable and non-recyclable components.

Compost as much vegetable waste as possible.

Minimise water usage. Our waste water is separated from surface water and processed by the cesspit, which produces clean water to irrigate the northern field.

Tourism Policy

We encourage visitors to stay, shop, eat and visit locally. We are very proud of Denstone and Staffordshire, and we promote local businesses as much as we can. We use local traders and craftsmen where possible. Please therefore:

Shop locally, with independent traders (some of our favourites are on our links page).

Take nothing but photos, leave nothing but footprints; if you are a dog-owner, take some of our disposable nappy sacks with you to clear up after them.

Reduce, reuse and recycle; our local authority can recycle almost everything-if you need more recycling bags, please let us know. if you need a reusable carrier bag, please ask.

Switch off; please help us reduce our carbon footprint too by switching off lights when you don’t need them, turning down the heating if possible, and please don’t leave electrical equipment on standby.

Help us reduce the amount of unnecessary laundry; please leave beds unmade on the day of departure and leave all used towels in the bath. This means we don’t launder clean items unnecessarily.

We hope you enjoy Staffordshire as much as we do, and you come back soon!

Terms and conditions

Reservations for holidays in the Accommodation (the Barn, the Parlour or Rosebud) by guests (“Guest”) are accepted by Tessa Byron and David Vaughan-Birch (“the Owners”) subject to these terms and conditions.

CORONAVIRUS NOTICE: For all bookings made from 15th June 2020 we will offer a full refund or postponement if government regulations prevent the Owner from offering the holiday or the Guest from travelling to Greenacres to use the holiday.

The Agreement: The agreement is between the Guest and the Owners. The contract is deemed to have been made once the Guest has paid a deposit and we have sent you a confirmation of booking. The Guest must be over 18 years of age at the time of booking.

Booking: The Guest who makes the booking is deemed to have agreed to these Terms and Conditions and will be responsible for all persons included in the booking, and should ensure that they are all aware of these Terms and Conditions. The Owners reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms and Conditions.

Payment: For bookings made more than 6 weeks before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required. The balance is due 6 weeks before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount is payable in full on booking.

The Guest agrees to pay the balance of the payment 6 weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a Guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.

Cleaning: The Guest is responsible for leaving the Accommodation in good order and in a clean condition, otherwise an addition cleaning charge will be levied.

Number of People using Accommodation: the Owners permit the Guest and members of their party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional occupiers at the time of booking and, if this changes, must inform the Owners of any change before the holiday commences. No more than the maximum number of persons stated on this website for each unit may occupy them unless by prior written agreement with the Owners. Extra charges may be applicable if the number of occupants differs from the number on the booking.

Arrival/Departure: The Accomodation (unless otherwise stated) are available for occupation from 5.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.

Cancellation or Changes by the Guest: Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 6 weeks of the holiday no refund of the full balance is due. .

We recommend that the Guest has or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their holiday.

Pets: The Guest may only bring such pets as are booked in by the Guest at the time of booking. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the Guest may be billed for that charge. The gardens are not guaranteed as secure for dogs.

Guest Responsibility: The supervision of children, babies, dogs and members of their party remains the responsibility of the Guest at all times.

The Guest should replace all furniture back to where it was at the beginning of the holiday period.

The Guest should not leave any items at the property and, if left, the Owners have the right to charge for the removal, return or disposal of those items.

Damage, Loss, Theft: the Guest agrees to inform the Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Guest should not remove any item from the property. The Owners may ask for reasonable replacement costs.

Nuisance: the Guest should not cause nuisance or annoyance to occupants of any nearby property.

If, in the opinion of the Owners, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance, the contract may be treated by the Owners as discharged and the Guest and any other occupants may be asked to vacate the Accomodation immediately. The Guest will remain liable for the whole cost of the holiday and no refund shall be due.

Access: the Guest must allow reasonable access to the Accomodation by the Owners for maintenance subject to giving reasonable notice. The Owners reserve the right to enter the Accomodation without notice if urgent access is required.

Wildlife: please expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into the Accomodation unbeknownst to the Owners. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the Owners but only if the creatures become a serious menace. Otherwise, just open a window or a door and let them out, as this is usually what they prefer). The Owners reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.

Complaints Procedure: If a Guest has a complaint it should be submitted to the Owners at the earliest opportunity. No complaint can be considered unless notified immediately and during the holiday period, as the Owners should be given an opportunity to make enquiries and rectify any problem if possible.

Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Accomodation details may vary over time from photographs and descriptions on the websites.

Liability: The Owners cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the Accomodation, its plumbing, gas, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.

The maximum liability accepted by the Owners will be the total net cost of the holiday as received by the Owners. No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation by Owners: The Owners reserve the right to refuse any booking and to cancel any bookings already made if the Accomodation is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The Owner shall not be subject to any other liability if such cancellation occurs.

No Smoking: The Owners have a No Smoking policy within the Accomodation.

Force Majeure: The Owners cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside their control.

Waiver: The failure of the Owners to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Use of this website and services are bound in accordance with these Guest terms and conditions and our privacy policy which outlines how we use and protect your data in delivery of these services.

GDPR privacy notice

Identity and contact details of the controller and where applicable, the controller’s representative) and the data protection officer; David Vaughan-Birch is our data controller and may be contacted at Greenacres, Alton Road, Denstone, ST14 5DH by telephone 01889 590647 and by email at

Purpose of the processing and the legal basis for the processing We process data for the following reasons; in order to conduct business on behalf and on the instructions of our Clients; in the course of the employment of our staff; and for marketing and advertising purposes. The legal basis of the processing is to comply with our legal obligations, and in order to promote, administer and facilitate our business.

The legitimate interests of the controller, where applicable The commercial interests of the business.

Categories of personal data Identification data, financial and business data.

Any recipient or categories of recipients of the personal data None.

Details of transfers to third country and safeguards No transfers to third countries take place.

Retention period or criteria used to determine the retention period We will retain data for no more than 6 years, being the limitation period prescribed by The Limitation Act 1980.

The existence of each of data subject’s rights

You have the right to request a copy of the information that we hold about you. For more information, on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please email or write to the data controller at the address above. We may make a small charge for this service.

The right to withdraw consent at any time, where relevant.

You may withdraw consent at any time by informing the data controller by email or write to the address above.

The right to lodge a complaint with a supervisory authority.

You may lodge a complaint with the Information Commissioner.

The source the personal data originates from and whether it came from publicly accessible sources The personal data may be supplied by you, from third parties, banks and other third parties associated with you. The personal data is not derived from publicly accessible sources.

Whether the provision of personal data part of a statutory or contractual requirement or obligation and possible consequences of failing to provide the personal data We will not disclose any information to other any organisation unless required to do so by law or to fulfil our contractual obligations to you.

The existence of automated decision making, including profiling and information about how decisions are made, the significance and the consequences We do not use automated decision making.

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